Microsoft Apologizes for Global Outage, Blames Network Upgrade
Microsoft has issued a public apology after a major disruption hit Microsoft 365 services, including Outlook, Teams, and Copilot, for roughly a day across dozens of countries.
In a statement posted to X, the company said: “We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services.”
Microsoft attributed the problem to a technical issue, not external threats or its own AI tools. “This was a technical issue not related to cyber or AI / agents,” the company stated. “The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.”
Engineers restored access in stages rather than all at once. “Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration.”
Microsoft pledged a full accounting: “We will provide a full post-incident report once our review is complete.”
